Privacy Policy

1. Who Operates This Website

This website (emiliacoaching.org) is operated by Emilia Learning Hub.

• Organization Legal Name: [ORGANIZATION LEGAL NAME]
• Registered Address: [REGISTERED ADDRESS, BELGIUM]
• Enterprise / VAT Number: [ENTERPRISE NUMBER, IF APPLICABLE]
• Primary Contact Email: hello@emiliacoaching.org
• Data Protection Contact: [DATA PROTECTION CONTACT, IF APPLICABLE]

2. What Personal Data We Collect

We operate under principles of data minimization and privacy by default:

• Contact Inquiries: When you submit a message through our contact form, we receive your name, email address, message subject, and inquiry details.
• Technical & Essential Session Data: Essential HTTP cookies generated by Django to ensure security, CSRF protection, and server communication.
• Cookie Consent Preferences: A local preference stored in your browser indicating whether you accepted or declined optional external media.

We do not deliberately collect sensitive personal data (e.g. medical history, biometric data, or national identification numbers).

3. Purpose of Processing & Legal Basis

We process personal data only when there is a valid legal ground under GDPR Article 6:

• Responding to inquiries (Legitimate Interests & Consent - Art. 6(1)(a) & (f)): We process your contact details solely to evaluate your question and communicate directly with you.
• Site Security & Operation (Legitimate Interests - Art. 6(1)(f)): Basic server logs and CSRF tokens protect against malicious attacks and cross-site forgery.

4. Data Retention

We do not retain personal information indefinitely. Contact inquiries are retained only for the duration necessary to address your questions or satisfy operational and legal reporting obligations, after which they are permanently deleted or anonymized.

5. Third-Party Processors & International Transfers

We do not sell, rent, or trade your personal data. Data may be processed by technical service providers operating under Data Processing Agreements (such as website hosting servers and SMTP email delivery systems). External media services (such as YouTube) are isolated and only triggered when you provide explicit consent.

6. Your Rights Under GDPR

As an individual in the European Union, you hold the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data when no longer needed.
• Right to Restrict or Object to Processing: Limit how we process your information.
• Right to Withdraw Consent: Withdraw cookie or communication consent at any time.

To exercise any of these rights, contact us at hello@emiliacoaching.org.

7. Supervisory Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données):

Gegevensbeschermingsautoriteit (GBA) / APD
Drukpersstraat 35, 1000 Brussels, Belgium
Website: dataprotectionauthority.be